More Than Batteries Bro
Website Disclaimer

By accessing this e-commerce facility and by continuing to use the service, the user acknowledges that he/she has read and understood this agreement and has agreed to adhere to all the terms and conditions contained therein, any terms and conditions of this website, as well as any other applicable terms and conditions which may be visible on the More Than Batteries Bro (PTY) Ltd (hereinafter referred to as ‘The Company’) website as may be amended from time to time. The Company, at its sole discretion, may change this agreement or any part thereof at any time without prior notice.

 

1. The use of an account
The purpose of an account on this e-commerce facility is to engage in online transactions through a third-party payment gateway. The Company sells products to customers, who purchase these with a credit card, debit card, or other available service.

The Company reserves the right to, at any time, terminate accounts, remove or edit content or cancel orders at its sole discretion (subject to the provisions of Chapter 2 of the Consumer Protection Act, 2008 (Act 68 of 2008)). Subsection 43(5) of the Act requires the supplier of goods or services to utilise a payment system that is sufficiently secure in terms of accepted technological standards at the time of the transaction and the type of transaction concerned. In terms of subsection 43(6) of the Act, the supplier is liable for any damage suffered by a consumer due to a failure by the supplier to comply with the subsection.


2. Payment options and pricing
Transactions will be processed in South African rand (ZAR). Payments in other currencies will be processed using the foreign exchange spot rate of the day where applicable.

2.1 The following forms of payment may be used:

2.1.1 Credit card
We make provision for credit card payments through MasterCard and VISA, unless other available card payments reflect as available on the third party’s website.

.If you do not have one of the abovementioned credit cards, you may use the electronic fund transfer (EFT) payment option when so indicated.

2.1.2 EFT
In order to pay via EFT, you may have to load the Company as a beneficiary on your internet banking account. Having done that, you will receive a unique order number on screen or in a confirmation email.

You should use this unique order number as reference for your EFT payment. The accuracy of the reference number (order/invoice number) is critical to the speedy and correct processing of your payment. The banking details to be used for EFT payments to the Company will be provided om an invoice sent to your registered email address.

The banking details of The Company if required for any purpose may be requested stating reason for the request by email to sales@mtbb.co.za or mike@mtbb.co.za

After an EFT is completed, please send proof of payment to the contact person indicated on the website where you entered into the transaction, or otherwise contained in any email confirmation of your order in order to ensure that the receipt of your payment is confirmed as soon as possible.


3. Responsibility for protection against malware
The Company does not warrant virus-free usage of its website and does not accept responsibility for security breaches occurring on the electronic device that the user uses to browse this website, since such breaches may be due to inadequate malware protection or outdated software or operating systems on the said device.


4. Refund policy, Deliveries, and Returns and Handling
In the case of bookings, pre-orders or registrations, all cancellations or returns must be emailed to the email address provided in the confirmation email you received or to the contact email address provided on the applicable website. An administrative levy may be charged to process the cancellation.

A cancellation must be received within the cancellation period as stipulated on the applicable website. Refunds will not be considered if cancellations are received after the cancellation period stipulated on the applicable website has elapsed. Name changes, as captured in the transaction, will not be accepted unless agreed to by the applicable Company administrator for that transaction. All refunds will be processed within 30 days.

The Company takes responsibility for the handling of any products which are to be shipped to a user after payment for said purchase has been received up until it is handed to The selected courier company or postal service. The Company makes use of FastWay Couriers primarily, but reserves the right to elect any available courier company, who carry insurance for damaged goods.
Claims for damaged goods received in such a state may be submitted in writing to mike@mtbb.co.za and The Company will investigate the matter. The Company undertakes to resolve any handling disputes in as timeous a manner as possible.

The Returns policy will be visible to the public and made available on The Company’s website; and The Company reserves the right to make amendments to this policy from time to time without prior notice.


5. Links
External hyperlinks may be provided on the site. The provision of a hyperlink does not constitute any relationship between the Company and a linked third party, unless explicitly stated otherwise and neither does it suggest the Company’s endorsement of a third party unless otherwise stipulated. Use of or reliance on any external links provided is at the user’s own risk.


6. Security of information
The transmission of data over the Internet is never completely secure. Although the Company cannot guarantee the security of transmitted information, the Company undertakes to take all reasonable precautions to ensure that personal information and / or credit card details are protected and not misused.

The Company utilises secure third-party payment gateways. Payment gateway service providers transmit credit card payment transactions to clients’ issuing banks (banks that issued clients’ credit cards).

The Company makes use of third party payment gateways and therefore does not store credit card information on our hosting server. This minimises the risk dramatically of leaked information and is in place to ensure the safety and security of any transaction for both the user as well as The Company.


7. Legal agreement
The user agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002 as amended) and that a binding agreement has been concluded between the Company and the user in terms of which the user authorises the Company, with whom a transaction has been entered into, to deduct from the user’s credit card, or debit the user’s credit card with, the amount owing for services rendered or to be rendered; or products purchased and to be supplied and that the user’s written signature shall not be required for authorisation purposes.

A copy of the Electronic Communications and Transactions Act, 2002 is available at: http://www.gov.za/sites/www.gov.za/files/a25-02.pdf and the amendments of this act by the Consumer Protection Act 68 of 2008 from 31 March 2010 Section 1,49 is available at http://www.gov.za/sites/www.gov.za/files/32186_467_0.pdf .


8. Contact persons
The Directors
More Than Batteries Bro
Telephone number: +27 (0) 82 787 5601
Email address: mike@mtbb.co.za
Website: http://www.mtbb.co.za
Postal address: More Than Batteries Bro, P.O. Box 46284, Orange Grove, Johannesburg, 2119


9. Complaints
Complaints in terms of the products or services rendered by The Company, if unable to be resolved taking reasonable steps, may be reduced to writing and communicated to The Company by means of electronic mail or registered postal mail.
The Company undertakes to take all complaints under advisement and should the nature of your complaint or concern warrant a response, a response will be issued within fourteen (14) working days after we have received such complaint.